Privacy & Cookie Policies

Privacy Policy (UK GDPR Compliant)

Last updated: 30/09/2025

1. Who We Are

This website is operated on behalf of To The Moon Ltd (“we”, “us”, “our”).

Our contact email is enquiries@to-the-moon.uk

We are the “data controller” of any personal data you provide.

2. What Personal Data We Collect

We may collect and process the following information when you use our website or place an order:

A. Information you provide directly:

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment details (processed securely via third-party provider – we do not store full card details)

B. Information collected automatically:

• IP address
• Device and browser type
• Website usage data (via cookies – see Cookie Policy below)

3. How We Use Your Data

We will only use your personal data when the law allows. We use it to:

• Process and deliver your orders
• Communicate with you about purchases or enquiries
• Manage your account (if applicable)
• Improve our website and services
• Meet legal or tax obligations

We rely on the following lawful bases:

Contract (fulfilling your order),

Legal obligation, and

Legitimate interests (improving our services).

If we ever use consent (e.g. for marketing emails), you can withdraw it at any time.

4. Sharing Your Data

We only share your data with third parties where necessary, such as:

• Payment processors
• Delivery/courier services
• Website hosting and analytics providers
• Professional advisors (e.g. accountants)

We do not sell or trade your personal data.

Any third parties only process your data under our instructions and in line with UK GDPR.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, tax, or reporting requirements.

Typically:

• Order records: up to 6 years
• Contact/enquiry details: up to 2 years, unless required longer

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Delete your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent (if used)

To exercise any rights, contact us at enquiries@to-the-moon.uk.

You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Security

We use appropriate technical and organisational measures to keep your data secure. While no system is completely foolproof, we take data protection seriously and limit access to authorised individuals.

8. International Transfers

We generally store data within the UK/EEA. If any service provider processes data outside the UK/EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

9. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on our website.

If the changes are significant, we will notify you where appropriate.
 

Cookie Policy 

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our site. They help the site function properly and improve your experience.

2. Types of Cookies We Use

Strictly Necessary Cookies

Required for the website to function (e.g. shopping cart, checkout).

Performance/Analytics Cookies

Help us understand how visitors use the site and improve functionality (e.g. Google Analytics).

Functional Cookies

Remember your preferences to improve user experience.

We do not use cookies for targeted advertising unless stated and agreed to.

3. Managing Cookies

When you first visit the site, you may see a cookie banner where you can accept or reject non-essential cookies.

You can also change your cookie settings in your browser at any time, though disabling some cookies may affect website functionality.

4. Third-Party Cookies

Some cookies may be set by third parties (e.g. payment gateways, analytics providers). We do not control these cookies directly but only use them where necessary and lawful.

5. How Long Cookies Are Stored 

Some cookies are session-based (deleted when you close your browser) and others are persistent (stored for a set period unless you delete them sooner).

6. Contact

For anything related to cookies or privacy, contact us at:

Enquiries@to-the-moon.uk